Terms and Conditions
Terms & Conditions — Sour Bliss UAE
Last Updated: 10 November 2025
Company: Sour Bliss Restaurant Co. L.L.C
Location: Dubai, United Arab Emirates
1. Introduction
Welcome to Sour Bliss. By accessing or purchasing from our website or affiliated delivery platforms, you agree to comply with these Terms & Conditions.
These terms apply to all users of our services, including customers, website visitors, and anyone interacting with our brand.
If you do not agree with these terms, please do not use our website or services.
2. Products & Services
Sour Bliss specializes in:
Candied fruits
Frozen sour-coated fruits
Sweets, treats, and desserts
Pre-packaged retail products
Special orders and catering (when applicable)
All products are prepared fresh and handled according to UAE food safety regulations.
3. Order Policy
Orders may be placed through:
Our website
Delivery applications (Deliveroo, Talabat, Careem, Noon, Keeta, Instashop)
WhatsApp Business
Once an order is confirmed, it cannot be modified, except on a case-by-case basis at our discretion.
All products are subject to availability. If an item is sold out, we may offer:
A replacement
Store credit
A refund (only if no replacement is accepted)
4. Pricing & Payment
All prices are listed in AED (United Arab Emirates Dirhams).
We accept:
Visa / Mastercard
Apple Pay (where supported)
Online payment gateways
Cash on delivery (if applicable)
Prices may change without prior notice.
VAT (5%) may apply where required by UAE law.
5. Delivery Policy
Delivery times vary based on:
Location
Order volume
Delivery platform availability
We partner with third-party delivery providers. Once the order is picked up by the delivery courier, Sour Bliss is not responsible for delivery delays or handling during transport.
You are responsible for providing the correct delivery address and contact information.
6. Freshness, Storage & Consumption
Our items are temperature-sensitive.
To enjoy the best experience:
Candy-coated fruits should be stored in the freezer
Allow 10–15 minutes thawing before eating
Do not re-freeze once fully thawed
Consume immediately for best quality
We are not responsible for product quality if:
Incorrect storage instructions are followed
The order is not consumed within recommended time
7. Refunds, Cancellations & Returns
Due to food safety regulations, we do not accept returns on food items.
Refunds are only issued when:
A proven product defect exists
A wrong item was delivered
The order was not fulfilled
All refund decisions are at our discretion.
If ordering through a delivery app, refunds must be processed directly through that platform.
8. Allergies & Food Safety
Our products may contain or come in contact with:
Nuts
Dairy
Gluten
Soy
Other allergens
Customers must review ingredient information before ordering.
We are not responsible for allergic reactions.
9. Intellectual Property
All content on this website — including logos, visual designs, product names, packaging, photos, and branding — is the property of Sour Bliss Restaurant Co. L.L.C.
Unauthorized use, copying, or reproduction is strictly prohibited.
10. Marketing & Communications
By providing your contact information, you agree to receive order updates and optional promotional messages.
You may opt-out of marketing messages at any time.
11. Fraud Prevention
We reserve the right to refuse service, cancel orders, or block users suspected of:
Fraudulent activity
Disruptive behavior
Abusing promotional offers
12. Limitation of Liability
Sour Bliss is not liable for:
Delays caused by delivery partners
Incorrect storage by customer
Allergic reactions
Misuse of products
Technical issues on website or payment systems
Our maximum liability is limited to the amount paid for the specific order.
13. Governing Law
These Terms are governed by the laws of the United Arab Emirates.
In case of disputes, matters will be handled under UAE legal jurisdiction.
in Dubai