Privacy Policy — Sour Bliss UAE
Last updated: 10 November 2025
Company: Sour Bliss Restaurant Co. L.L.C
Location: Dubai, United Arab Emirates
1. Introduction
At Sour Bliss, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or place an order online.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Delivery address
- Date and time of orders
Payment Information
- Card details (processed securely by third-party providers — we do not store card numbers)
Device & Usage Data
- IP address
- Browser type and version
- Cookies and analytics data
- Pages you visit and actions on the website
3. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Contact you for customer service or order updates
- Improve website performance and user experience
- Send promotions, updates, or special offers (only with consent)
- Maintain security and fraud prevention
We do not sell or rent your personal information to any third parties.
4. Cookies & Tracking
Our website uses cookies and analytics tools (such as Google Analytics, Meta Pixel, and similar services) to:
- Improve user experience
- Track website performance
- Help with marketing and retargeting
You may disable cookies in your browser settings.
5. Third-Party Services
We may share data only with trusted service providers such as:
- Delivery platforms (Deliveroo, Talabat, Careem, Instashop)
- Payment processors
- SMS/Email providers (e.g., WhatsApp Business, email marketing tools)
- Web hosting & analytics platforms
They are obligated to protect your information and use it only for service-related purposes.
6. Data Storage & Security
We store your data securely using encrypted systems and secure servers.
Only authorized staff may access customer information when necessary to provide service.
7. Your Rights
You have the right to:
- Request access to your data
- Correct or update your information
- Request deletion of your data (where legally permitted)
- Opt-out of marketing communications at any time
To request changes, email us at: info@sourbliss.ae
8. Children’s Privacy
Our services are not intended for children under 13 years old.
We do not knowingly collect personal data from minors without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the latest modification date.
10. Contact Us
For questions or concerns about this Privacy Policy or your data, contact us:
📧 Email: info@sourbliss.ae
in Dubai